Questions we get asked a lot

Yes, and for most businesses it already happened quietly during the nbn rollout. Copper lines, ISDN and the old PSTN have been retired progressively and services migrated across.

The catch is the things nobody thinks about until they stop: fax lines, back-to-base alarms, lift emergency phones, EFTPOS terminals and fire panels. If you still have any of those on an old line, check now rather than finding out the hard way.

Your phone system lives in a data centre instead of a box on your wall. Handsets, computers and mobiles all connect to it over the internet.

Day to day that means staff can answer the office number from home or the ute, you're not paying a technician to drive out and change a greeting, and adding a person is a settings change rather than new hardware. When the office moves, you take the handsets and plug them in.

Yes. Numbers port across, including 1300 and 1800 numbers. It's the question we get asked most, and the answer is almost always the same: you keep the number, the switchover is timed so you don't miss calls, and your customers never know anything changed.

With a cloud system calls keep flowing, because the phone system isn't in your building. We set your number to divert automatically to mobiles when the office connection drops, so the phone still gets answered.

Compare that with an on-site system, where a dead line means a dead phone system. It's one of the better arguments for moving to the cloud.

Sometimes yes, sometimes no. Reasonably recent IP handsets often carry over. Older digital handsets tied to a particular system generally don't.

You also don't need a handset on every desk. Plenty of staff do fine with the app on their computer or phone, which is cheaper and usually what field workers prefer anyway.

Not one per person, which is the common assumption. You need enough for the calls happening at the same time, not the number of staff. A ten-person office rarely has ten simultaneous calls.

With modern systems you buy users rather than lines, so the question mostly disappears. We'll look at your actual call volumes and size it from real numbers.

That's the main reason people move. Calls to the office number ring wherever your people are, and when they call a customer back it shows the business number, not their personal mobile. Transferring a call to someone in the field works the same as transferring it across the room.

No. We're based in Cairns and that's where our technicians are, so businesses in and around town get on-site visits. Beyond that we look after customers across Far North Queensland and, through our dealer network, right across Australia.

A lot of what we do is remote anyway. Most phone system changes and faults get fixed without anyone driving anywhere.

Nil-contract carriage options are available, and we'll tell you plainly where a term applies and what it buys you. We'd rather you stayed because leaving would be a downgrade, not because a contract says you have to.

Depends on how many people need a phone, what internet is available at your address, and what you already own. That's why there's a form rather than a price list.

What we can promise is that the quote is the price. No setup fee that appears later, no mystery line rental.

Less than you'd think, because the sequencing is the whole job. The new service goes in and gets tested before the old one is switched off, numbers port on a planned date, and cutover happens outside trading hours where that matters.

You should notice a better bill and not much else.

Usually, yes. We support thousands of phone systems across most brands, including plenty we inherited from someone else. If you've taken over a business with a mystery system in the comms cupboard, we've almost certainly seen it before.

Exactly what it sounds like. A technician comes to your premises, looks at what you've got, and tells you what's wrong and how to fix it. No cost, no obligation to buy anything.

Sometimes the answer is that your setup is fine and you should leave it alone. We'll tell you that too.

Our team here in Cairns, Monday to Friday during business hours. Not an offshore call centre, not a ticket that disappears into a queue. Most of our customers end up knowing the technicians by name.